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Use of the Website and the services provided by Kazyon (hereinafter referred to as the “Company”) is subject to the terms and conditions governing this Agreement

Therefore, please note that your use of the website's services constitutes your unconditional agreement to follow and be bound by these terms and conditions ("Terms and Conditions"), and accordingly we reserve the right to amend the terms and conditions at any time and these modifications will become effective when they are posted on the website

Your review of the terms and conditions each time you use the site is your responsibility, and your continued use of the site dictates your acceptance to be bound by the terms and conditions

All data provided by you must be accurate Providing any inaccurate data constitutes a violation of these terms and conditions By confirming your purchases at the end of the checkout process, you agree to accept and pay the value of the ordered goods

Please read the following terms and conditions carefully as they contain important information about your rights and obligations, as well as the limitations and exclusions that apply to the general framework of using the services provided, you automatically agree to the Terms of Service

Terms of use

The Website may only be used by persons who can enter into legally binding contracts under applicable law Persons who are not eligible to contract are not eligible to use this website If you are under the age of 21, your parents or legal guardians can transact on your behalf if they are registered users or members Note that we reserve the right to terminate your registration and refuse to provide you with access to the Site if we discover that you are under the age of 21

The Website cannot be accessed by persons whose registration has been suspended or terminated by us for any reason

Persons who choose to register on this site from outside the Arab Republic of Egypt are responsible for compliance with local laws

We will deliver products only within the designated area of the Arab Republic of Egypt in accordance with the delivery policy in force at that time and will not be responsible for any orders related to any products ordered from outside the country

Registration process

("Information") provided by you will be protected in accordance with our Privacy Policy (as defined below), if you use the Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility For all activities that occur under your account or password

We shall not be liable to any person for any loss or damage that may arise as a result of any failure by you to protect your password or account

If we have reason to believe that there is likely to be a breach of security or misuse of the Site, we may require you to change your password or we may suspend your account without any liability to us

License to use the site

The Company may provide you with certain information as a result of your use of the Website or Services and such information may include, but is not limited to, documents, data or information developed by Company, and other materials that may assist your use of the Website or Services (“Site Materials”)

Hereby, the Company grants you a non-exclusive, limited, non-transferable and revocable license to use the Site Materials solely in connection with your use of the Site and Services

The Site Materials may not be used for any other purpose, and this license terminates upon you stop using the Site or the Services or upon termination of this Agreement

Intellectual Property

You agree that the Website and all services offered by the Company are the property of the Company, including all copyrights, trademarks, trade secrets, patents, and other intellectual property (“Company Intellectual Property”) Company's IP address and that you will not use the Company's IP address for any illegal or infringing purpose You agree not to reproduce or distribute the Company's IP Address in any way, including electronically or by registering any new trademarks, trade names, service marks or URLs without the express written permission of Company

a) In order to make the Website and the Services available to you, you hereby grant a royalty-free, non-exclusive license to copy, use, transmit, create derivative works from, upload, or otherwise make available on the Website “Your Content”

b) If you feel that any of your intellectual property rights have been infringed or otherwise infringed by the posting of information or media by another user, please contact us and let us know

Copyright and Trademarks

All content of the Site are copyright, trademark, trade dress and/or other intellectual property owned, controlled or licensed by Kazyon, its affiliates or by third parties who have licensed their materials to us and are protected by applicable laws

We, our suppliers and licensors expressly reserve all intellectual property rights in all text, software, products, processes, technology, content and other materials that appear on this site It does not grant access to this website and will not be deemed to grant any person any license under any of our intellectual property rights or any third party

All rights, including copyright, in this website are owned by or licensed to us/our affiliates and any use of this website or its contents, including copying or archiving it in whole or in part, other than for your personal, non-commercial use is prohibited without our permission and neither You may modify, distribute or republish anything on this site for any purpose

Our names, logos, and all related product and service names, design marks and logos are trademarks or trademarks of Kazyon

No trademark or service mark license is granted in connection with the materials on this site Access to this site does not allow any person to use any name, logo or mark in any way that belongs to the company

Limitation of Liability

Neither Kazyon nor its employees, directors, agents or suppliers shall be liable to you or any other person for any indirect, special, incidental or consequential losses or damages of any kind arising out of or in connection with the use or inability to use the Site Including but not limited to damages and losses resulting from loss of data, downtime, or site failure

We make no representations or warranties regarding the accuracy, reliability, completeness, correctness and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Site or the operation of the Site It will be error free and/or uninterrupted Consequently, we shall have no liability whatsoever for any financial or other damage suffered by you due to delay, failure, interruption or error in any data or other information transmitted in connection with the use of the Site; and/or any interruptions or errors in the operation of the Site

Evacuation responsibility

- Although we make sure that the products purchased are delivered on time, there are no claims, penalties, refunds or partial refunds against us in the event of delivery delays or mis delivery Although we aim to provide you with the best possible service, sometimes an error occurs in our services and in the event of an error, you must inform Customer Service immediately by phone 19609 or by email and we will try to correct the error within a period of time reasonable

- Product details, information, ingredients, nutritional advice/related to diet guidelines, allergies and other symptoms may change from time to time, so we strongly recommend that you read the label on the products you purchase and do not rely on information provided on the website

Kazyon does not represent or warrant that the information on this website is accurate, complete and up-to-date and we are not responsible for any damages of any kind arising from or related to your use of this website

- If any part of these terms and conditions is determined to be invalid or unenforceable in accordance with applicable law including, without limitation, the warranty disclaimers and limitations of liability set forth above, the invalid or unenforceable provision will be deemed invalid or unenforceable enforceable that it has been superseded by a valid and enforceable provision that closely matches the purpose of the original provision and shall continue in effect for the remainder of these Terms and Conditions Unless otherwise stated herein, these Terms and Conditions constitute the entire agreement between you and us with respect to the Website sites/services and supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to the Website sites/services and that Our failure to act with respect to a breach by you or others shall not be deemed a waiver of our right to act with respect to subsequent or similar breaches

Privacy policy

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and only use your information as described in the Privacy Policy We view protecting your privacy as a very important societal principle We clearly understand that you and information is one of our most important assets We store and process existing information On computers that are protected by physical as well as technological security devices we do not use third parties to store them

User obligations

As a user of the Site or Services, you may be required to register with us When you do this, you will choose a user ID, which may be your email address or another term, as well as a password You may also provide personal information, including, but not limited to, your name You are responsible for ensuring the accuracy of this information This identifying information will enable you to use the Site and the Services You must not share such identifying information with any third party, and if you discover that your personally identifiable information has been compromised, you agree to notify us immediately in writing and email notice will suffice You are responsible for maintaining the integrity and security of your personally identifiable information as well as keeping us informed of any changes to your personally identifiable information Providing false or inaccurate information, or using the Website or the Services for further fraud or illegal activity shall be grounds for immediate termination of this Agreement

Acceptable use

You agree not to use the Website or the Services for any illegal purpose or any purpose prohibited by this clause You also agree not to use the Website or the Services in any way that may harm the Website, the Services or the general business of the Company

You also agree not to use the Site or the Services to harass, abuse or threaten others, violate the legal rights of any person, or infringe any intellectual property rights of the Company or any third party, upload or spread any computer viruses or other software that may damage the property of another person

Not to commit to any fraud

Not to participate in or create any illegal gambling, lottery or pyramid scheme

Not to publish or distribute any obscene or defamatory material

Not to publish or distribute any material that incites violence, hatred or discrimination against any group

Not to unlawfully collect information about others


These terms and conditions are valid and effective unless terminated by you or by you, and you may terminate these terms and conditions at any time, provided that you stop any other use of the website, and we may terminate these terms and conditions at any time and terminate them automatically and immediately without any notice and then refused your access to the website

Such termination shall take place without any liability to us and upon termination of these Terms and Conditions either by you or us, you must immediately dispose of all material downloaded or obtained through this Website as well as any copies of such material, whether made under these Terms or otherwise

While we retain all of our legal rights even after the termination of these terms and conditions, whether the termination is by us or by you, and any termination of these terms and conditions does not cancel any obligation to pay the price of the product that you ordered through the website and does not affect any legal liability that may arise from these terms and conditions .

Applicable Law and Competent Courts

These terms and conditions shall be construed in accordance with the laws of the Arab Republic of Egypt. The jurisdiction of the Cairo courts shall be solely for the consideration of any action or dispute that may arise out of/or due to these terms and conditions

Changes to the agreement

Kazyon reserves the right, in its sole and absolute discretion, to change, modify, add, supplement or delete any of the terms and conditions of this Agreement in effect with or without prior notice and your continued use of the Software or Support Applications after any revision of this Agreement constitutes your complete and irrevocable agreement to Any and all such changes and you should contact us if you have any comments or questions by calling 19609 data loss

The Company is not responsible for the security of your account or your Content and your consent to your use of the Site or Services is at your own risk compensation

You agree to defend, indemnify, or hold us and our affiliates liable from and against any claims, damages, expenses and expenses, including attorneys' fees, arising out of or due to use of the Website or any breach by you of these Terms and Conditions and/or applicable laws

SPAM Policy

Using the Website or any of the Company's services for illegal spam activities, including collecting email addresses and personal information from others or sending any mass commercial emails is strictly prohibited Other links and content

The Company may oc Kazyonally publish links to other third-party websites or services. You agree that the Company shall not be liable for any loss or damage arising from your use of any third-party services available on/from our Website

The entire agreement/agreement

If any part of the Terms and Conditions is determined or held to be invalid, void or unenforceable in accordance with applicable law, including but not limited to the undertaking/warranty of non-liability and limitation of liability set forth above, it will supersede the applicable and enforceable provision that is most consistent with the content of the provision the original invalid or unenforceable part, and the remainder of these terms and conditions shall remain in effect

Unless otherwise stated, these Terms and Conditions constitute and shall constitute the entire agreement between you and us in relation to our Websites/Services, and these Terms and Conditions shall supersede and supersede all contemporaneous/present or prior communications and any proposals, whether electronic, oral, Written between you and us in relation to our website or services Our omission or failure to respond or deter any breach or violation that may occur from you or a third party does not mean that we waive our right to act and respond to any violations, similar or subsequent violations .

Service interruptions

Your inability to access the Website may occur as a result of any emergency or maintenance. You agree that your access to the Website may be affected by unexpected or unplanned downtime, for any reason, but the Company will not accept any responsibility for any damage or loss resulting from This downtime

Without guarantees

You agree that your use of the Website and the Services is at your own and exclusive risk and that any services we provide are on a basis that the Company hereby expressly disclaims any and all express or implied warranties of any kind, including and also makes no warranties that the Website or the Services will meets your needs or that the Site or Services will be uninterrupted, error-free or secure The Company also makes no warranties as to the reliability or accuracy of any information on the Website or obtained through the Services You agree that any damage that may occur to you, through your computer system, or as a result of loss of your data from your use of the Site or the Services is your sole responsibility and that the Company shall not be liable for any such damage or loss

Force Majeure: The Company shall not be liable for any failure to perform for reasons beyond its reasonable control including, but not limited to, acts of God, acts of civil authorities, acts of military authorities, riots, prohibitions, acts of a nature and natural disasters, and other Acts that may be caused by unforeseen circumstances Electronic communications permitted Electronic communications of both parties are permitted under this Agreement, including e-mail for any questions or concerns

Terms and Conditions Modifications

Kazyon reserves the right, at its absolute discretion, to modify, change, add, supplement or delete any terms or conditions in this Agreement, in effect with or without prior notice, and your continued use of software or support applications after making any modification in this Contract is deemed to be your complete acceptance. Irrevocable for any and all such modifications, please contact us at 19609

Contact details

Building 3 Taha Hussein Street - Fifth Floor Al Yamama Center - Zamalek - Cairo

Customer Support Service 19906

Order Service Through the website

Registration & application on procedure

You are the only authorized user of the account (account) that you create to use the Services. The registration process by you constitutes your acceptance and acceptance of the Terms of Service and Privacy Policy, and also states that you are at least 21 years old (twenty-one) and the registration is free of charge

Your request for the service does not give you any specific entitlements, and the data required for registration and provided by the user of the system must be complete and accurate. The user is responsible for updating his/her data, which can be modified at any time through the service interface.

Kazyon assumes no responsibility for the use of the user's account and expressly disclaims any liability of this kind. And if you suspect that there is any unauthorized party using your account, you should immediately notify Kazyon Market immediately to remain safe by calling us at Customer Service 19609

We will use your mobile number to contact you directly for the purpose of performing the services, including but not limited to sending oc Kazyonal notifications, text messages with promotional offers and service updates, and reaching you to follow up on the quality of our services.

Product prices

Errors may occur in the process of providing product information and pricing by our website. We can only confirm the price of a product after ordering in the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we may, at our sole discretion, either contact to obtain instructions or cancel your order and to notify you of such cancellation

In the event that the Website accepts your order, depending on the payment method, the amount shall either be debited from your credit/debit card account and duly notified to you that, sometimes, the online price does not match the in-store price. In our effort to maintain the fact that we are the lowest priced provider in the Arab Republic of Egypt, the store price may sometimes differ from the online prices

Prices and availability are subject to change without any prior notice. Furthermore, the description/performance of the products mentioned against each is based on the catalog and technical literature printed by the manufacturers/agent Therefore, the writing provided against each product is not ours and is subject to change without prior notice

All customers will be charged in Egyptian Pounds and the differences between rounding in any foreign currency and the actual billing rate on the customer's credit card invoice may be due to different credit card companies charging different exchange rates and if the customer is allowed to redeem a voucher through the website, then this will be refunded. The voucher is for the full amount only, no partial refund is allowed

Order acceptance

We reserve the right, at our sole discretion, to refuse or cancel any order for any reason due to limitations on quantities available for purchase Inaccuracies, errors in product information or pricing, or problems identified by our credit team and fraud are some of the situations that may lead to cancellation order, and additional verifications or information may be requested before any order is accepted We will contact you if all or any part of your order is canceled or if additional information is required to accept your order

If your order is canceled after payment, you will be refunded based on the payment method either through:

Refund to your credit/debit card account

In the case of cash payment, the amount will be delivered to you at any Kazyon store in Egypt and as soon as the order leaves our logistic center, you will be notified by text message with the tracking number of your shipment. It is the customer’s responsibility to ensure that it is present at the time of delivery

Cancellation by the customer

If we duly receive the cancellation notice from you and the order has not been processed/approved by us, we will cancel the order and return the full amount to your credit/debit card

Orders canceled after they have been shipped are subject to a cancellation fee to be deducted from the refund for shipping and processing. We have the full right to prove whether the order has been shipped or not and the customer agrees not to object to our decision and accepts our decision on cancellation

Stock status upon request

Please note that items marked 'On Order' will be ordered based on your order after payment and this will not guarantee stock availability within our resource and we will do our best to provide you with the item as soon as possible

Registration & application on procedure

We reserve the right to refuse to accept a credit/debit card or, in this case, to accept the transaction, cancel the transaction, at our sole discretion, as part of our fraud detection program

The credit/debit card details you have provided to avail the services on the Website will be truthful, valid and accurate and you must use the credit/debit card that is lawfully owned by you, i.e. in the credit/debit card transaction, you must use your own credit/debit card Said information will not be used and shared with any third party unless required to verify fraud or by law, regulation or court order We will not be responsible for any credit/debit card fraud It is your responsibility to use the Card fraudulently and the responsibility to prove otherwise is solely your responsibility

Illegal Transactions

We reserve the right to recover product cost, collection fees and attorneys' fees from persons using the Website and we reserve the right to initiate all legal action against such persons for fraudulent use of the Website and any other unlawful acts, acts or omissions in violation of these Terms and Conditions

Electronic communication

When you visit the Website or send emails to the Website, you are communicating with us electronically. You agree to receive communications from us electronically and we will communicate with you by email, SMS, mobile phone or by posting notices on the Website You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing

As a customer, you agree and confirm the following

There will be an optional extended warranty on the products we sell In the event of any problems with the product, the customer's choice is to contact the local agent of the manufacturer or any other trained person to repair the product or any of its branches in the Arab Republic of Egypt All products we ship have passed our quality control check points and are effective when shipped

All charged electronic components are designed to operate on 220-240V. If you do not have the facilities to operate at this voltage, use of the equipment is at your own risk We will not accept returns for any products that are damaged due to their use with defective electrical sources Please check your owner's manual before use to see if your product meets the required local requirements for safe operation

In the event the non-delivery occurs due to an error on your part (i.e. wrong name, address or other wrong information), any additional cost we incur for re-delivery will be charged

You will provide the correct information requested by you We reserve the right to confirm and verify the correctness of the information and other details you have provided at any time If, after confirmation, your details are found to be incorrect, we may, at our sole discretion, refuse to register and ban you from using the Website Services

You are dealing through this website at your own risk

Site Security

You are prohibited from violating the security of the Site, including but not limited to accessing data not intended for this user or accessing a server or account that the user is not authorized to access

Attempting to scan or test a system or network vulnerability or breach security or authentication measures without proper authorization

Attempt to interfere with the service of any user, host or network, including, but not limited to, by sending a virus to the Website, overloading, flooding, sending spam, mail bombing or otherwise crashing or sending unsolicited email, including promotions and/or advertising of products or services Violations of system or network security may result in civil or criminal liability. We will investigate such violations and prosecute users involved in such violations You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this website or any activity conducted on this website

You also agree not to use or attempt to use any engine, software, tool, agent, or other device or mechanism (including without limitation browsers, spiders, robots, avatars or smart agents) to navigate or search this Site Other than the search engine and search agents available from us on this site, access to the site may sometimes be restricted to allow for repair, maintenance, or the introduction of new services

View products

The colors of our products that appear on the Site will be displayed as accurately as possible. However, since the actual colors you see will depend on your monitor, we cannot guarantee that your monitor will display any color accurately

We may at any time modify the Website Terms and Conditions without any prior notice to you. You can access the latest version of the Terms and Conditions at any time on the Website In the event that you do not accept the revised Terms and Conditions, you must stop using the Site Service However, if you continue to use the Service, you will be deemed to have agreed to accept and be bound by the revised terms and conditions of this website We also reserve the right to change prices to update them at any moment

Product advertisement

We make sure to update the product information in the Service regularly. In rare cases, the information may differ from the details printed on the product packaging in such a case, the information on the packaging takes priority and since recipes may change at any time, we recommend that you refer regularly to the ingredient list and allergy-related information on the packaging

Delivery service (delivery)

Kazyon" offers delivery services on the basis of programs for various commodities such as food, beverages and other grocery products (collectively, "Products") and these terms ("Terms of Service") apply when you use Kazyon Market Sites" (collectively, "Services") and under By using the Services, you automatically agree to the Terms of Service

Submission of purchase request and contractual relationship

By submitting an application via the website, the user confirms the accuracy of all the information he provides. The user's requests are confirmed through the service delivery interface Kazyon may decide for any reason to refuse to accept the application and refuse to perform it

The user can set a time, date, week or month for the request according to the service compatibility

Set of conditions

The range and prices of products vary and depend on the place of delivery

Limits on size and quantities

The user may be contacted by "Kazyon" to confirm the order in the following cases

If the total items of the order exceed 100 items or if the order contains 15 or more of the same items

- If the submitted request requires dealing with more than one person from the delivery staff to deal because of the restrictions on quantities and volume. In all cases, "Kazyon" reserves the right to limit delivery quantities for certain products or if a particular product must not be delivered at all, depending on the availability of groceries

Editing and canceling purchase orders

The user may not be able to modify the order once it is confirmed according to the technical features provided by the service. And the confirmed order can be canceled within 14 days and until it is spent and the purpose of delivery, according to the technical specifications of the service

Submission of purchase request and contractual relationship

By submitting an application via the website, the user confirms the accuracy of all the information he provides. The user's requests are confirmed through the service delivery interface Kazyon may decide for any reason to refuse to accept the application and refuse to perform it

The user can set a time, date, week or month for the request according to the service compatibility

Fulfillment of incomplete requests and alternatives

Kazyon's primary objective is to supply all required products in the right quantity and at the highest quality levels. The user acknowledges that groceries may be subject to availability of quantities as well as the potential for human error

Kazyon reserves the right to modify your orders in whole or in part at any time and to exclude any items that are unavailable, damaged, damaged, damaged or unavailable for any other reason and without any liability or compensation as a result of this modification for the successful completion of your order Our primary purpose is to do everything in our power to keep the price of replacement items the same as the products and brands you originally ordered, but if you modify with higher value alternatives, this may lead to an increase in price

We do everything we can to ensure that all items listed on our site are available to order. However, if there are any products you require that are not available or out of stock, we may send you a notification so that you can choose an alternative

If an item has not been delivered despite it being on the invoice, the value in question will be credited to the user's account at an appropriate time after Kazyon becomes aware of this There are no mandatory subsequent supplies and the customer will not have the right to claim any additional compensation If for any reason, due to circumstances beyond our reasonable control, we are unable to supply a particular item, we will not be liable to the User as a result alternative

Although we will always try to cover your requests as necessary, but orders in unusually large quantities of different products or a particular product can only be fulfilled at the choice and discretion of the store


Orders Delivery

Groceries will be delivered directly to the delivery address specified by the user. Deliveries are carried out either through personal delivery from the store or delivered to the front door of private residences (which is as accessible as possible) and to the front desk for commercial users

Delivery times and commitment to delivery times

Kazyon strives to deliver products in 60 to 90 minutes average delivery time depending on location or schedule delivery receipt

Our store is responsible to provide the user with the receipt upon delivery

Delivery Cancellation

If for any reasons beyond Kazyon's control, such as incorrect delivery address, lack of access, bad weather or similar conditions, and if it turns out that it is impossible or very difficult for the products to be delivered successfully, then "Kazyon" It will have the right to cancel the user's request, and in this case, the user has no right to compensation, but in the case of online payment, the money will be refunded, as "Kazyon" does this procedure as soon as possible to cancel the request, and the responsibility is on the bank to transfer the amount to the users' account and takes a working day approximately

Prices and payment

Kazyon endeavors to provide you with accurate, updated prices and information on product availability and promotions, and potential discrepancies and discrepancies and you hereby agree not to hold Kazyon Market liable in such cases the prices

All prices are displayed in the local currency of the Arab Republic of Egypt and the prices displayed on the website will be inclusive of value added tax Where goods are priced by weight (e.g., fruits, meat, cheese, etc.) the base price per unit is applied, and the quantity of such goods actually delivered and therefore the price requested may differ from the quantity originally ordered for fresh, prepackaged products with price tags and labels, the applicable price is the price in effect when the order is prepared Kazyon reserves the right to amend prices to update at any time Payment methods / credit

Depending on the products, methods and means of dispatch and technical compatibility, you can choose from the following payment methods on delivery: Mobile credit card payment machine on delivery

-Payment in cash upon receipt

- Online electronic payment

We accept payments online using Visa and MasterCard credit cards (valid only in Egypt) and credit/debit cards in Egyptian pounds In the event of any dispute or claims relating to this website or in connection with it, it shall be governed and construed in accordance with the laws of Egypt

Egypt is the country and home of our company

Minors under the age of 18 are prohibited from registering as a user of this website and are not permitted to transact or use this website If you pay for our products on our site, the details you will be asked to provide are sent directly to our payment services provider through the secure connection

The cardholder is required to keep a copy of the transaction records and the merchant's policies and rules

The user can choose his preferred payment method. Available payment methods are offered for selection upon completion of the order and if for any reason the online payment is refused, Kazyon will have the right to offer the user the option to pay cash on delivery or through a mobile credit card payment machine on delivery if that available

Submission of purchase request and contractual relationship

By submitting an application via the website, the user confirms the accuracy of all the information he provides. The user's requests are confirmed through the service delivery interface Kazyon may decide for any reason to refuse to accept the application and refuse to perform it

The user can set a time, date, week or month for the request according to the service compatibility

General Conditions

Data protection

The data collected is treated as confidential and is treated in good faith

Upon registration, your data is only collected for business and marketing purposes in the form of personal information such as your first and last name, address, email address and telephone number In addition to the data that is expressly entered, the information is automatically collected from the log files when you enter the service interface Kazyon distinguishes between master data (e.g. IP address, time and date of access) and activity data (e.g. file name accessed and paths clicked) and for statistical purposes this data is evaluated with personal data anonymized

Evacuation responsibility

Support is used entirely at your own risk and modifications may be made periodically in the software and applications and such modifications may be made at any time without notice to you

Support is provided as is without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement of the Terms

Kazyon Market makes no warranties or representations regarding the accuracy or completeness of the content provided through the Support or the content of any Software Applications linked to the Kazyon Software Applications Kazyon is not responsible for any of the

(1) Errors or inaccuracies in the content


(iii) Any unauthorized access to or use of Kazyon Market's secure servers and/or any and all personal and/or financial information Kazyon Market does not warrant that Software Applications will operate error-free or that Software Applications and its servers are free of Computer viruses and other harmful substances. If your use of the software applications results in the need for equipment servicing or replacement of equipment or data, Kazyon will not be liable for such costs

Kazyon, to the maximum extent permitted by law, disclaims all warranties, whether express or implied, including, but not limited to, the warranty of merchantability or non-infringement of third party rights and warranty of fitness for particular purposes and Kazyon makes no warranties regarding The accuracy, completeness, effectiveness, or timeliness of all content, services, support, software, text, graphics, links, “Kazyon” and licensors cannot and do not warrant that any personal information provided by you may be misdirected, used, intercepted, deleted, destroyed, or use by others

Limitation of Liability

You agree that Kazyon shall not be liable for any direct, indirect, special, consequential or punitive damages arising out of or in connection with each of

(1) Your use of support

(2) The responsibility or authority of any customer

(iii) in connection with the performance of or browsing in the Software Applications or your link to other Software Applications from the Software Applications, even if Case Market has been advised of the potential for such damages

You also agree that Kazyon will not be liable for any damages resulting from the interruption, suspension or termination of the Services, including, but not limited to, any direct, indirect, special, consequential or punitive damages, whether or not such interruption is justified or termination or suspension or if it is negligent, intentional, unintended, or otherwise unavoidable

In all cases, the total liability of Kazyon with respect to you for any losses arising as a result of this shall not exceed the amounts paid by you to Kazyon Market accordingly SOME JURISDICTIONS DO NOT ALLOW THIS LIMITATION OR EXCLUSION OF WARRANTIES OR LIABILITY FOR CONSEQUENTIAL OR INDIRECT DAMAGES SO SOME OF THE ABOVE LIMITATIONS DO NOT APPLY TO YOU AND IF THERE ARE ANY JURISDICTION OBJECTS THE LIMITATION OR EXCLUSION OF THESE WARRANTIES, THIS CONDITION IS SEVERABLE FROM THIS CONTRACT The rest of the other conditions remain in full force and effect


Any waiver of any rights or remedies by Kazyon will not be effective unless made in writing with the signature of an authorized representative of Kazyon and the failure by Kazyon Market to exercise or enforce any of the rights available to it under the Terms of Service shall not be deemed a waiver or modification of any of the such rights or prevent them from exercising or being bound by those rights at any time or times

Compensation and avoidance of harm

You hereby agree to indemnify and hold harmless Kazyon as well as its officers, directors, employees, agents and affiliates (each named after the party being indemnified) from and against all losses, suits, actions, costs, damages, fines and expenses, including but not limited to fees and attorneys’ expenses that the indemnified party may incur arising from or related to your unauthorized use of the Software Applications or any breach by you of these Terms of Service, including, without limitation, any actual or alleged breach of any local or federal laws or regulations, decisions or Administrative orders, rules or regulations Kazyon will promptly notify you of any such claims or proceedings and will have the right to pursue the defense of such proceedings at your expense and to defend any such claims and proceedings


Kazyon may modify or discontinue the Services at its absolute discretion, or it may modify, suspend or terminate your right to access the Services or Support for any reason with or without notice to you and without liability to you or others In addition to suspending or terminating your access to the Service or Support, Kazyon It reserves the right to take appropriate legal measures, including but not limited to civil, criminal or precautionary prosecution Even after the termination of your right to use the Support, your account will remain binding against you and you can terminate the account at any time and all terms which by their nature remain ongoing will continue in effect after the account is terminated

Product Return Process

Enjoy free and easy returns

Easy and free return process

You may return any product you have purchased, and we will handle the return shipping costs - - If the item you have received is defective, not fit for purpose or not as described on the Website, you may return it within 30 days of receiving it and it only applies if the product is new and in resizable condition. For resale, consumable components and accessories still sealed with packaging and all packaging materials. Accordingly, the product will be exchanged or refunded within 30 days

Products purchased through our website can be returned and/or exchanged by hand or delivered directly to the nearest Kazyon supermarket

-Please ensure that the returned product(s) is accompanied by an order confirmation and a copy of the delivery notice, with all accessories and free gifts

-If you received a defective product (such as one that was delivered to you with damaged or missing parts, or any visible damage), it can be returned for a replacement, or a full refund upon approval The product(s) must be in its original packaging and unopened, with confirmation of the original order of the product, delivery notice, accessories, free gifts

-If the customer wants to refund the value of the product, he can refund the money from the nearest store, after our after-sales service team confirms receiving the product

-If the customer paid by credit card, the amount will be returned to his account, and a confirmation message will be sent to him by e-mail -If the customer pays in cash, the value will be refunded in cash

For more information, please do not hesitate to contact us, we are very glad to serve you

Please note that there may be certain orders that we may refuse or cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason

For your convenience, you will not be charged until your payment method (other than cash) is approved; The order information is checked for accuracy Certain situations may result in your order being canceled due to limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our relevant department

We may also require additional verifications or information before accepting any order. We will contact you if all or any part of your order is canceled or if additional information is required to accept your order If your order is canceled after payment, the company will refund the money as follows

First: In the case of credit/debit cards, we will issue a credit to your credit/debit card in the amount of the debit Secondly, in case of cash payment, we will refund the amount to you at the nearest Kazyon location

Loyalty Program

An introduction

Kazyon is a loyalty program operated by Kazyon, Kazyon Loyalty Program is applicable in all Kazyon Market stores Accept terms and conditions

Subscribing to Kazyony is an unconditional acceptance of the following terms and conditions that the subscriber acknowledges having read and accepted at the time of subscribing to Kazyony

Program Membership

The Kazyony loyalty program can be benefited from for free and obtained by registering the mobile number at the cashier in any of the Kazyony branches collect points

The Kazyon program allows its members to earn Kazyonat when making purchases at Kazyon

In order to collect Kazyonat, a Kazyon member's phone number must be entered with each shopping visit. The customer can also earn additional coupons when purchasing goods through various promotions / offers, or received coupons that can be used against any future purchases, the number of coupons varies for each offer / promotion

The number of Cases earned will vary depending on the products purchased, some products award points differently than others and some products, e.g.: included in the Promotion, may be excluded from the Program at the discretion of the Cases

Cases expire within one year of purchase, terms and conditions apply

Kazyony replacement

When the subscriber collects 50 coupons, the subscriber can exchange them for 1 EGP in purchases In the case of using Kazyonat to pay any purchase, when returning any product from this shop, it cannot be exchanged for cash and is in the form of Kazyonat only

Claim coupons and return purchases

In the event that a Member objects to a missing coupon, the Member has seven days to substantiate his claim to the relevant store or customer call center In the event that a purchase is returned, the Cases that have been added from that product will be deducted from the Casey Wallet. If a kazyony wallet does not have enough Kazyonat to debit the account, the number of lost Kazyonat multiplied by the value of the Kazyonat in EGP will be deducted from the product refund (every 50 Kazyonat = 1 EGP)

Loss and theft

The subscriber is responsible for any loss or theft of the Kazyon wallet and must inform the store immediately in the event of this happening, Kazyon shall not bear any responsibility during the period between the loss or theft and the announcement of the loss or theft by the subscriber Modify or cancel the terms and conditions

Kazyony program is the property of Tawfeer Company and can be modified, suspended or terminated immediately at the Company’s discretion at any time or if the customer

Breach of these terms and conditions

Acting fraudulently

In the event that false or misleading information is provided to Kazyon Foodstuff, the participant will forfeit all earned benefits and any right to use. To submit application at the nearest store to complete the required process

The responsibility

Tawfeer Food Company is exempted from any responsibility for any direct or indirect consequences associated with any malfunction. However, we will do our best to preserve all benefits acquired by the subscriber

Tawfeer is exempted from any liability for any direct or indirect consequences associated with any fraudulent use or use inconsistent with these terms and conditions

Terms and Conditions for Modification or Cancellation

Tawfeer Food Company reserves the right to modify or cancel some or all of these terms and conditions at any time


Any disputes or claims arising from non-contractual disputes or claims are all governed by and construed in accordance with the laws of the Arab Republic of Egypt

Contractual relationship

By placing an order through the Website, the User confirms the accuracy of all the information provided by him. Requests are confirmed to the user within the service interface You may decide for any reason not to accept an order and refuse to carry it out The user can schedule the request for a specific time, date, week or month depending on the availability of the service

Variety of restrictions and the range and prices of groceries may vary depending on the delivery location

Contact Data

3 Taha Hussein Street - Al Yamama Center | Zamalek | Egypt.

| Tel: 19609

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